About
I'm Sarmistha Ghosh Moulik, a Senior Technical Communicator.
Transforming complex technical systems into clear, compliant, and user-centered communication.
Extensive Documentation Expertise
Over 13 years of experience in technical writing and communication, with a proven track record of creating high-quality documentation for diverse audiences in fast-paced environments.
Cross-Functional Collaboration
Successfully liaised with cross-functional teams, including IT, business analysts, and project managers, to gather requirements and ensure documentation aligns with organizational objectives.
Security & Compliance Documentation:
Drafted BCP DR documentation for Infosec, Vulnerability Management Documentation, drafted POC for NIST and GLBA
Strategic Documentation Leadership
Led the development and execution of documentation strategies that enhance internal communication and knowledge sharing, and operational efficiency.
Project Management Proficiency
Proficient in all phases of the Project Life Cycle, including requirements gathering, analysis, design, development, testing, and change management. Skilled in methodologies like SDLC, Iterative SDLC, Agile, and Scrum.
Training and Development Advocate
Designed and facilitated training sessions for staff on documentation best practices and tools, fostering a culture of continuous learning and improvement.
Regulatory Compliance
Ensured adherence to regulatory standards and organizational policies in all documentation processes, consistently striving for excellence and quality assurance.
Technical Proficiency
Proficient in utilizing various documentation tools and software (e.g., Adobe FrameMaker, RoboHelp, JIRA, Confluence) to streamline documentation workflows and enhance user experience. Expertise in API documentation solutions, and markup languages.
Oct. 2025 – Present
Technical Writer
Bernstein
- Revamping algorithm documentation to improve clarity, consistency, and usability for technical and non-technical stakeholders.
- Managing the SharePoint workspace, ensuring an organized content structure, version control, and accessibility.
- Working closely with quantitative algorithmic trading teams to gather technical inputs, requirements, and process knowledge.
Supporting PMO and documentation efforts by standardizing materials, maintaining governance standards, and enabling efficient project tracking
May 2024 – Sept 2025
Senior Technical Writer
Moelis & Company New York, United States
- Lead the development and implementation of comprehensive documentation strategies that enhance internal communication and support business objectives.
- Collaborate closely with cross-functional teams, including IT, business analysts, and project managers, to gather requirements and produce user-centered documentation tailored to diverse audiences. Use Azure Dev Ops & Smartsheet’s for tracking, Power BI for workflow
- Create and maintain high-quality technical documentation
- Design and conduct training sessions and workshops for staff on documentation tools and best practices, fostering a culture of knowledge sharing and continuous improvement.
- Drive the adoption of new documentation tools and methodologies, leveraging technology to streamline processes and improve efficiency in documentation production.
- Monitor and evaluate documentation processes to ensure compliance with regulatory standards and organizational policies, continuously seeking opportunities for improvement.
Jul.2022 – Apri.2024
Senior Technical Writer
TransUnion
- Led documentation efforts, developing internal configuration guides and API integration overviews for TransUnion SaaS platforms, including TruValidate - used by financial clients for fraud prevention, credit scoring, and risk analytics using tools like Swagger, Postman, and others.
- Collaborated with cross-functional teams to coordinate communication efforts before product releases, ensuring clarity and engagement.
- Served as Chief of Staff for the India team during leadership visits, organizing logistics and managing event planning.
- Acted as Project Manager (PMO) for internal technical projects, overseeing requirements gathering, progress tracking, and follow-ups with key teams.
- Cultivated strong stakeholder relationships, driving corporate communications and planning town halls and organizational events.
Jul.2021 – Jul.2022
Technical Writing Consultant
Neustar Inc. (via Method Hub Software)
- Partnered with the Change Management team to develop user communication guides for internal stakeholders.
- Spearheaded the revamp of the organization's SharePoint site, ensuring seamless navigation and accessibility across the company.
- Contributed to internal communication campaigns by drafting content, coordinating with teams, and gathering key requirements for impactful messaging using Git for branching and pull requests.
Jul.2020 – Jun.2021
Freelance Writer | Technical Writer
Collaborated on various technical content projects, including website content development, with a focus on delivering accurate, user-centric documentation
May 2019 – Dec.2019
Technical Writer Consultant (via Talon Professionals)
Bloomberg LP
- Reorganized and optimized Internal Wikis for the Electronic Trading Operations team, enhancing information architecture and ease of navigation.
- Gathered and documented requirements from key stakeholders, creating standardized layouts for Fixed Income, Forex, Trade book, and Equity Trading products.
- Developed comprehensive training materials and lesson plans tailored to product-specific interfaces, facilitating effective user education.
- Created detailed workflow diagrams and FAQ manuals using Visio, and enhanced documentation with videos and screen captures via Snagit.
- Utilized HTML, macros, and Confluence features to deliver technically accurate and accessible documentation.
Jul.2018 – Apr.2019
Technical Writer (via Insight Global)
BNP Paribas
- Produced in-depth documentation solutions for the IT Infrastructure Services (IT IS) team, including server documentation, process manuals, and compliance-focused reports.
- Supported the IT Production team in creating and updating templates based on audit and compliance requirements.
- Drafted system failover documentation and disaster recovery plans, ensuring operational continuity during crises.
- Maintained SharePoint updates, managed template revisions, and created comprehensive "How-To" FAQs for internal users.
Jul.2018 – Apr.2019
Technical Writer (via Insight Global)
BNP Paribas
- Produced in-depth documentation solutions for the IT Infrastructure Services (IT IS) team, including server documentation, process manuals, and compliance-focused reports.
- Supported the IT Production team in creating and updating templates based on audit and compliance requirements.
- Drafted system failover documentation and disaster recovery plans, ensuring operational continuity during crises.
- Maintained SharePoint updates, managed template revisions, and created comprehensive "How-To" FAQs for internal users.
Mar.2017 – Jul.2018
Business Analyst / Technical Writer Consultant (via Insight Global)
Coach (Tapestry)
- Documented processes for SAP-based FMS retail merchandise systems, collaborating with the PMO team to track project progress and deliver technical documentation.
- Developed workflow diagrams, service documentation, and functional specifications for internal and external stakeholders.
- Drafted functional requirements, FRDs, and project plans, facilitating clear communication between business and IT support teams.
- Provided ongoing documentation support for post-production processes, creating help systems for the Global Planning Initiative team.
Mar. 2015 –Dec.2015
Business Analyst / Technical Writer Consultant
BNP Paribas (via Huxley Associates)
- Developed comprehensive business architecture by analyzing project scope, processes, alternatives, and associated risks to enhance operational efficiency.
- Conducted data extraction and prepared detailed reports for presentation to cross-functional teams, facilitating informed decision-making.
- Evaluated client business requirements and processes through extensive document analysis and workflow assessments, providing actionable insights for improvements.
- Created user documentation solutions for the IT Infrastructure Services (IT IS) team, including server documentation, reference manuals, user guides, and quick reference guides tailored to client needs.
- Collaborated with technical and business teams to align system modifications with client specifications, drafting business requirements to support development initiatives.
- Acted as a liaison between technical staff and business users to ensure clarity in understanding processes and application functionalities.
- Identified primary technical and business objectives, outlining project scope and deliverables in alignment with client expectations.
- Produced Functional Requirements Documents (FRDs) and system documentation with each software release, maintaining comprehensive records of changes.
- Developed presentations and ensured compliance with client style guide standards for all project-related communications.
Apr.2013 – Sept.2013
Business Analyst / Technical Writer Consultant (via Huxley)
Royal Bank of Canada
- Collaborated with the Equities IT department to document processes related to middle and back-end systems in trading environments, ensuring clarity and compliance.
- Designed system workflows and architectural diagrams to illustrate message processing flows within trading operations, enhancing system understanding.
- Contributed to the development of FIX messaging format specifications documentation, supporting trading system integrations, and SWIFT messaging for payment system integration.
- Utilized Confluence as a project delivery platform, streamlining information sharing and collaboration among teams.
- Updated existing UML diagrams in Visio, utilizing templates to ensure consistency in documentation.
- Managed tracking and estimation of deliverables and change requests using JIRA, generating detailed documentation in Confluence for ticket management.
Jan.2012 – Feb.2013
Technical Writer Consultant
Bank of New York Mellon (via Cognizant India)
- Contributed to the Broker Dealer Services documentation team, developing user guides, release notes, and training manuals tailored for marketing teams and global clients.
- Created detailed system and process workflows for internal systems using Visio, ensuring accurate representation of operational procedures. Updated user guides and specification documents for the SWIFT messaging system, maintaining compliance with industry standards.
- Collaborated with the Compliance department on project-related updates and press releases, ensuring alignment with regulatory requirements.
- Employed JIRA for tracking and managing deliverables and change requests, maintaining a streamlined workflow for project tasks.
- Provided knowledge transfer sessions to offshore teams, enhancing documentation practices and ensuring consistency across global operations.
- Developed comprehensive training manuals for application testing, facilitating knowledge sharing among team members.
- Conducted testing of user scenarios to validate product documentation and ensure accuracy in training materials.
- Coordinated with marketing and legal teams to incorporate necessary documentation updates, ensuring compliance and clarity.
- Managed troubleshooting, remediation, and coordination of transaction issues in both UAT and production environments, utilizing technical expertise to resolve operational challenges efficiently.
- Created JIRA stories and managed ticket resolution within the ticketing system, ensuring timely and effective resolution of issues.
Jun.2010 – Jul.2011
Technical Writer
Enam ways Operations Management (via Cognizant India)
- Engaged with clients to develop tailored documentation solutions, ensuring alignment with project requirements and objectives.
- Prepared Requests for Proposals (RFPs) and Proofs of Concept (POCs) from inception, demonstrating a thorough understanding of project specifications.
- Established templates and style guides to standardize documentation across projects, enhancing consistency and clarity.
- Collaborated with development teams to gather requirements through presentations and demonstrations, both onshore and offshore.
- Led a team of technical writers, overseeing the review process for deliverables to maintain high-quality documentation standards.
- Interacted with development teams and business analysts across sites to facilitate effective communication and project alignment.
- Utilized Adobe FrameMaker to create comprehensive User Guides, ensuring usability and accessibility.
- Developed API documentation from class files and DOCX tools, and created Java API documentation using Javadocs while refining documentation comments for clarity.
- Extracted information from XML documentation comments in .NET Core projects via Visual Studio to enhance documentation accuracy.
- Employed Java source code comments and specific tags to create online help resources and SDK documentation.
- Generated Online Help and SDK kits utilizing ePublisher and WebWorks, facilitating user engagement and support.
- Crafted project plans for documentation initiatives and departmental projects, managing timelines and deliverables efficiently.
- Prepared management-level communications and reports regarding technology incidents, developing a repository for documentation and procedural guidelines.
- Managed JIRA stories and tickets within the project management system, ensuring accurate tracking of tasks and deliverables.
Oct.2009 – May.2010
Technical Writer
Bank of New York Mellon (via Cognizant, India)
- Conducted sprint sessions with developers and staff to gather and extract requirements, facilitating comprehensive documentation solutions.
- Created user documentation, including online help and user guides, as well as compressed help files for web applications, enhancing user accessibility.
- Coordinated client interactions effectively to ensure smooth communication during development updates and project milestones.
- Developed JIRA stories to track project deliverables and enhancements, contributing to streamlined project management.
- Implemented Agile development methodologies, managing two-week sprints to ensure timely deliverables and project completion.
- Consistently achieved project milestones ahead of schedule through proactive planning and execution.
Jul.2009 – Oct.2009
Technical Writer
JP Morgan and Chase (via Cognizant India)
- Collaborated with subject matter experts (SMEs) to gather critical information for the development of comprehensive project documentation across multiple projects.
- Created and organized a project plan outlining necessary documentation and training on new processes, ensuring all stakeholders were informed.
- Streamlined SharePoint documentation by updating and organizing user guides, runbooks, and reference materials for easy access.
Jan.2008 – Jun.2009
Technical Writer
UCB Biopharma (via Cognizant, India)
- Gathered requirements through detailed presentations and demonstrations from the application development team, ensuring comprehensive
- Engaged with SMEs to capture all technical requirements for pharmaceutical applications, ensuring precision in
- Developed context-sensitive online help resources using Robohelp, facilitating user navigation and understanding of application features.
Created training manuals and presentations for clients using Captivate, enhancing training effectiveness and user engagement.
Calcutta University
Bachelor of Arts in English (Major)
Jadavpur University
Post-Graduation Diploma in Communication
Technical Writing
User-Centered Design
Cross-Functional Collaboration
Regulatory Compliance
Training and Development
API Documentation
Communication Planning
Editing and Proofreading
Documentation Strategy
Process Improvement
Project Management
Content Development
Stakeholder Engagement
Knowledge Management
Workflow Analysis
Style Guide Development
Technical Writing
User-Centered Design
Cross-Functional Collaboration
Regulatory Compliance
Training and Development
API Documentation
Communication Planning
Editing and Proofreading
Documentation Strategy
Process Improvement
Project Management
Content Development
Stakeholder Engagement
Knowledge Management
Workflow Analysis
Style Guide Development
Office Productivity: MS Office Suite (including MS Project), Adobe Acrobat Reader/Writer, Adobe Captivate
Documentation & Content Management: Adobe Robohelp, DITA Content with FrameMaker, FrontPage, SharePoint (including Confluence, Egnyte, Alphabet)
Diagramming & Visualization: Visio, Snagit
Project Management & Tracking: JIRA, Depth PPM
Web & API Development: XML, HTML, CSS, WebWorks, DOCX (API Tool), ePublisher, Visual Studio (for API documentation), Notepad++ (for HTML/XML documentation), Style guides (Chicago, MSTP)
